Dwi Silvia Ningsih, dan Muhammad Irwan Padli Nasution. “IMPLEMENTATION OF AI-BASED CHATBOT AS A CUSTOMER SERVICE MANAGEMENT INFORMATION SYSTEM”. INTERNATIONAL, Journal of Sharia Business Management, vol. 4, no. 6, Desember 2025, hlm. 585-90, https://e-journalbarokahpublisher.com/index.php/JMBS/article/view/233.